ARTICLE

"IF BUSINESS IS STALLING, CALL IN AN EXPERT"
City Weekly Courier Magazine
30 January 2003

A little expertise goes a long way. Suzanne Kinsman from KR Consulting, a recruitment consultancy specialising in temporary and permanent employment, has focused on the advice of Samperi Consulting Group to develop and grow the business. Samperi Consulting Group specialises in Business Efficiency™ and has more than 20 years' experience working in different office environments and industries in Australia, the UK and Canada.

"We knew that by bringing in an expert and coupling this with internal analysis we would make the right changes the first time around, allowing us to get on and continue to grow the business," Kinsman says.

The initial analysis conducted by Samperi pinpointed key areas in order to assist KR Consulting with the constant changes in the recruitment industry and future growth. To assist with the process, both short- and long-term business goals were devised to create change within a set time frame.

"Learning about the key concerns and experiences of both employers and employees helps to uncover the core operational frustrations of the business, which allows a clear identification of the opportunities and issues that need to be addressed and/or reviewed" Samperi Consulting Group's Karina Samperi says.

Samperi zeroed in on various ways to sharpen KR Consulting's efficiency. Delegating jobs by documenting duties and systems, as well as standardising communication and computing systems was essential. A larger staff required more skilled management so group and one-on-one coaching sessions with the directors were provided. Decreasing paperwork was also essential. Following the introduction of a standardised system for letters and forms, operations ran more smoothly and resources were freed up.

"We could see the immediate improvement in work flow and its effects on morale, and by the end of the project, Samperi Consulting Group had helped us achieve profit increases of over 30 per cent per annum," Kinsman says. Perhaps the best way to improve a business on the inside is taking a look at it from the outside.

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